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Dates | No matter what your profession, customers, work colleagues, suppliers and anyone else you come into contact with during your working day, provide you with the opportunity to enhance the relationship you have with them. Our 'Working Relationships' Course will provide you with the knowledge and understanding to support you dealing effectively, efficiently and professionally within your working relationships.
7PT Hours - Classroom Based
CPC Outcomes - 1.1.5; 1.3.6; 1.3.8
Course Agenda
Working Relationships - What they do for us and others! Social, Intellectual and Emotional Capital
Expectations, Expectations, Expectations! - Meeting Ours and Theirs!
Effective Communication - 'Words and Deeds!'
'Get over Yourself!' - A guide to managing conflict.
Practical solutions to overcome barriers and 'Maintaining the relationship' (Motivation, Empathy)
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