Driver CPC - The School Run & Customer Care

01376 552999


           

Novadata TachoTek
Novadata Smartanalysis

Driver CPC - The School Run & Customer Care


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Dates
Aims
 
To provide an understanding of the key issues of customer service and the benefits of employees' contribution to the company's and their own success, and to understand the key issues affecting the driver's role in transporting school children.
 
Course Objectives
 
On completion of training delegates should demonstrate an understanding of:
  • An ability to adopt behavior to enhance the image of the company
  • Working Relationships
  • Customer's Expectations
  • Effective Communication
  • A guide to managing conflict
  • Practical solutions to overcome barriers and 'Maintaining the relationship'
  • Legislation relevant to 'The School Run'
  • Drivers Responsibilities
  • Responsibilities of others for the school run.
  • Conduct regulations
  • Risk assessments
  • Dealing with emergency situation ( Breakdown/fire )
  • Driver Distraction
  • Dealing with difficult behaviour
  • Safeguarding Issues
 
This course enables employers to meet the compliance and legal requirements with regard to employees being given appropriate information and training regarding the carriage of school children. This course gives 7 hours of accredited Driver CPC Periodic Training.
 

Light lunch & refreshments are provided. Click here to view our menu Menu

Lunch is not provided on Sunday courses, please bring your own.
 

Driver CPC The School Run & Customer Care (PCV) Courses


Date Course Cost Venue

TBA
School Run & Customer Care (PCV) Braintree, Essex
 
Driver CPC The School Run & Customer Care
 
Driver CPC courses begin at 08:30, please be early.
 
A light lunch is provided.
 
This price includes VAT & the DSA Registration fee of £8.75.
 

People paying by cheque, credit card or by postal order for training courses please note that a 25% deposit is required within seven days and the remaining balance at least 15 days prior to course commencement.

 

Driver CPC The School Run & Customer Care On Site Training


Date Course Cost Venue
TBA The School Run & Customer Care On site Training From At Your Premises
Contact us
 The School Run & Customer Care
 
This course enables employers to meet the compliance and legal requirements with regard to employees being given appropriate information and training regarding the carriage of school children. This course gives 7 hours of accredited Driver CPC Periodic Training.
 

Training ‘on site’ or at your chosen location, anywhere, anytime.
 
Now is the time to take advantage of this unique offer – Get together up to 20 of your colleagues, decide where and when you want the training, telephone us and we’ll do the rest. We’ll
 
It also works for companies with only 2 or 3 drivers, get together with your friends and neighbours to a total of no more than 20, it’s an extremely cost effective way to achieve your 35 hours of periodic training, each of Novadata’s approved courses lasts 7 hours (apart from ADR).






 
 

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