Novadata announces new Customer Service and Disability Awareness Driver CPC course
Transport training expert Novadata has developed a new passenger transport Driver CPC course in Customer Service and Disability Awareness, focusing on delivering a high standard of customer service, especially to those with physical, mental and learning difficulties. In advance of the Government’s Accessibility Action Plan Consultation, which is currently exploring the experiences of people with disabilities when using public transport, Novadata is helping to make bus and coach drivers more aware of the customer service issues surrounding passengers with a wide variety of disabilities.
Novadata's JAUPT approved Driver CPC Customer Service and Disability Awareness course is designed to improve drivers’ understanding of the expectations of passengers with disabilities, and outlines their role in ensuring that the customer receives good service and is able to travel in comfort and safety. The course explores the principles of providing excellent customer services and examines the differing challenges for passengers with a variety of disabilities, including limited mobility, mental health issues or learning difficulties when travelling alone, or with a carer.
The course counts as seven hours towards the mandatory 35 hours of periodic Driver CPC training which professional drivers of passenger vehicles with more than nine seats, or large goods vehicles in excess of 3.5 tonnes, must complete every five years.
"Some bus and coach drivers need to complete their periodic Driver CPC training before their deadline on 9th September this year, so now is a good time to sign up for Driver CPC courses that will both help to complete their quota of hours and refresh their knowledge of industry best practice,” says Novadata Managing Director, Su Winch.
This new Driver CPC course is designed to assist drivers in observing the signs of more 'hidden' disabilities, including mental health issues and learning difficulties and outlines how best to approach and assist passengers with these disabilities with confidence and sensitivity.
It gives drivers a helpful framework for dealing with angry customers and complaints, and gives helpful guidelines on conflict resolution.
The course equips drivers to deliver excellence in customer service to all passengers irrespective of their particular requirements. Course dates are available to book now at www.novadata.co.uk.
Story By: Novadata
Date : 31-01-2018