Terms & Conditions - Training

The following Terms and Conditions (together with the ‘Novadata Driver CPC: Important Information’ document, enclosed) will form a contract between the Customer and Novadata TAB Ltd (herein referred to as Novadata):


  1. Any course cancellation or transfer made by the Customer must be sent in writing to Novadata.


  2. All course fees must be paid in full at the time of booking. Cheques accompanying booking should be made payable to ‘Novadata TAB Ltd’. The Company reserves the right through non-payment by the customer 15 days prior to the course to cancel the booking. Examination fees are non-refundable.


  3. In the event of cancellation of a course within 48 hours of booking, then the original amount will be refunded however a £25 administration fee will be deducted from this refund. No refund can be offered, however, if the course start date is within 7 days of booking the course.


  4. Cancellation or transfer of an agreed course booking by a customer prior to 15 days of commencement of the course date will incur an administration charge of 25% of the total course fee plus VAT.

    If a candidate/company cancels a Transport Managers CPC course booking but has already been sent the course manual prior to the start of the course, then they will be liable for the cost of this manual (£100).


  5. Cancellation or transfer within 15 days of the course commencement date by a customer will result in the entire course cost being forfeited.


  6. At the commencement, during or upon completion of any Driver CPC course (for whatever reason), if it is discovered that a candidate is not permitted to attend Periodic Driver CPC Training no refund will be offered.


  7. Where it is subsequently discovered that a candidate has, at any point and for whatever reason, completed the required block of 35 hours Periodic Driver CPC training and the subsequent training appears as ‘invalid’ (on the Driver and Vehicle Standard Agency database) or the candidate, upon realizing this is the case, decides not to attend any remaining training that has already been booked then Novadata accepts no responsibility and no refund will be offered.


  8. In the event that a DVSA/JAUPT investigation results in the revocation of a Driver Qualification Card (DQC) – or Driver CPC Card as it is commonly referred to – Novadata will not accept any costs incurred as a result of any such revocation (including, for example, additional training costs to restore the DQC). Furthermore, Novadata will not issue refunds where unnecessary course repetition is deemed to have occurred.


  9. Substitution of course candidates, subject to examination board criteria (where applicable), will be accepted upon reasonable notice being given, and the original booking and fee will be deemed to be accepted.


  10. Any variations to the course date, time of attendance, etc. made by Novadata will be notified to the customer in writing. Novadata will make every effort to ensure that the original instructions are complied with. In the event of course cancellation made by Novadata, every effort will be made for the candidate to attend the next available course.


  11. Every effort is made to ensure that course notes, presentations, hand-outs or tuition materials are accurate at the time. Novadata, however, does not accept responsibility for any errors or omissions.


  12. Customers who are considered to be under the influence of drink or drugs, or act in a disruptive manner will have their course terminated with immediate effect and all course fees will be forfeited.


  13. All candidates attending Novadata’s premises are required to adhere to any notices or instructions given to them by Novadata staff. Novadata does not accept responsibility for personal belongings or vehicles left on the premises.


  14. Where external examinations are involved and enrolment details have been supplied by the delegate, Novadata cannot accept responsibility for the accuracy of such details if a dispute should arise with the examination body.


  15. It is the customer’s responsibility to ensure that adequate provision is made to ensure that drivers attending courses are able to comply with the rest requirements laid down in Drivers’ Hours Regulations and Working Time legislation.


  16. All delegates must comply with Novadata TAB Ltd’s Safety Policy and their legal obligations under the Health & Safety at Work Act 1974 and other relevant provisions.


  17. Should a customer wish to make a complaint, this must be made in writing and sent recorded delivery within seven days of the course ending to the address below. All complaints will be dealt with fairly by Novadata.


  18. COVID-19 Attendance Policy

    If you have any of the main symptoms of COVID-19 or a positive test result, we ask you to follow the current public health advice (as detailed in the UK government guidelines) which state that you stay at home and avoid contact with other people.

    Novadata reserves the right to refuse admission to a course, examination or any Novadata event if someone knowingly has received a positive test result, or indeed if they are clearly displaying any of the main symptoms of COVID-19.

    The wearing of face coverings is now voluntary. Whilst the legal requirement to wear face coverings is no longer enforced, Novadata (in accordance public health advice) would recommend the wearing of one in crowded and enclosed spaces where you come into contact with people you do not usually meet when transmission rates are high.